Shipping policy

This policy applies to all orders you make at Duck Woodworks website and only to consumers and not retailers and other businesses.

Locations: We deliver to the whole world. If we cannot deliver to certain regions, we will notify you.

Production time: It takes 2-3 business days to process an order. Once we ship the products, we will send you an email.

Shipping time: The delivery takes around 4-10 business days after dispatching the products. Unfortunately due to the global events, the shipment can be delayed. In such case, simply contact us via info@duckwoodworks.com and we will help you with your order.

Withdrawal rights: Exercise the right of withdrawal within 14 days from the date of receipt of the products. Read more at Terms of Service.

Shipping costs: Delivery within Europe (including the UK) is free. For furniture ordered to the United States, Canada and the United Kingdom, delivery is free and included in the price. For other destinations, shipping costs are shown at checkout.

Customs: For furniture delivered to the United States, Canada and the United Kingdom, all import duties and taxes are included in the price you pay at checkout - nothing extra is charged on delivery. For all other orders outside the EU, you (or the recipient you indicate) are responsible for any customs duties, taxes and fees charged by your country. If these charges are not paid, the order cannot be delivered and the purchase price cannot be refunded. We recommend contacting your local customs for details before placing an order.

Damaged products: If there are any damages to packaging or products upon delivery, we kindly ask you to notify us immediately upon receipt of the products. Please include information about the damage and photos of the damaged products and packaging.

Wrong address: We are not liable for possible delays or other disadvantages arising from the incorrect address provided by you. You shall bear all costs that arise from an incorrect address provided by you (including re-shipment costs).

Unclaimed products: Unclaimed products are either destroyed or returned to us. You lose all payments made for unclaimed products.